Complaint/Customer Service Manager, Credit Card & Loan (Consumer Finance)
Core
Manage customer complaints and inquiries for credit cards and loans, develop operating rules for call center staff in mainland China, and coordinate between outsourcing teams and internal departments.
Role type
Senior IC customer service manager (consumer finance)
Builds
Customer service solutions and operational guidelines for credit card and loan products
Domain
Consumer Finance / Banking
Deliverable
client delivery
Required skills
complaint management, call center operations, cross-functional coordination, guideline development, MS Office proficiency
Preferred skills
banking experience, spoken and written English and Chinese (Putonghua and Cantonese)