Banking Associate
Core
Support customers with credit card queries and requests via live chat, telephony, and social platforms, resolving issues and managing internal admin procedures.
Role type
Customer service associate (credit cards)
Builds
Customer support interactions and resolved account issues
Domain
Banking / Credit Cards
Deliverable
client delivery
Required skills
Telephony, live chat, customer service, problem solving, digital-first attitude, multi-application handling
Responsibilities
Speak with customers via live chat and phone to support queries; action changes and requests for credit card products; manage internal admin procedures; provide extra support to vulnerable customers.