Senior Officer, Chargeback, Card Operations Processing Center (Contract)
Core
Analyzing chargeback scenarios, processing chargeback requests, and providing operations support for administrative tasks and projects.
Role type
Senior operations officer (chargeback processing)
Builds
Chargeback resolution workflows and administrative documentation
Domain
Banking / Card Operations
Required skills
Chargeback analysis, Chargeback request processing, Data entry, Documentation handling, Customer complaint resolution, Productivity improvement, Service quality monitoring, Digitization support, MS Office applications, Administrative task management
Preferred skills
Banking experience, Chargeback domain knowledge
Technologies
MS Office
Responsibilities
Analyze various chargeback scenarios, Process chargeback requests, Provide operations support on administrative tasks and projects, Complete requests with accuracy within SLA, Manage and resolve customer and business unit feedback and queries, Identify opportunities to improve productivity and efficiency, Support digitization efforts
Seniority
Entry level to Senior, contract role