Support & Operations Analyst
Core
Own the day-to-day operation of Lendable's credit card product in Mexico, handling customer conversations, operational queues, exceptions, and data analysis to drive process improvements.
Role type
Senior Operations Analyst (Fintech)
Builds
Credit card product operations and support workflows for the Mexican market
Domain
Fintech, Credit Cards, Mexico
Required skills
Analytical curiosity, Data analysis, AI tool usage, Process improvement, Root cause analysis, Cross-functional collaboration
Preferred skills
Fintech/banking operations experience, Basic SQL, Scripting, Workflow automation
Technologies
SQL, Python, n8n, ChatGPT, Claude, Copilot
Responsibilities
Run recurring card-ops routines (blocked accounts, failed deliveries, payment reconciliation), Investigate customer cases using dashboards and internal tools to determine root cause, Use AI assistants to triage and draft responses while validating output, Track recurring customer issues and present data to Product and Engineering teams, Maintain runbooks and help articles, Connect operational spikes to underlying system issues (via careerplan.io/jobs/b1df7e92-0ff6-471f-beab-0830c9f53e29-support-operations-analyst-at-lendable)
Seniority
Senior, hands-on IC