Consultant Service & Quality (m/w/d)
Core
Ensuring quality standards for job postings and providing 1st-level support for customers and job seekers using digital recruiting solutions.
Role type
Customer Service & Quality Operations Specialist
Builds
Digital recruiting platforms and Hiring as a Service products
Domain
E-Recruiting / HR Technology
Required skills
Job posting quality assurance, 1st-level support, data entry, CRM system usage, MS Office proficiency
Preferred skills
Prior experience in customer service, experience with Salesforce
Technologies
Salesforce, MS Office
Responsibilities
Review published job postings for technical and content errors, Categorize job postings and maintain search criteria, Communicate quality standards to customers, Create, edit, and publish job postings, Maintain company profiles and customer master data, Handle customer inquiries via phone, email, and live chat, Support job seekers with platform usage questions, Perform administrative tasks such as user management and consumption statistics