Customer Retention Specialist (m/w/d)
Hybrid
Core
Preventing partner churn and maximizing platform value for beauty salon partners on the German-speaking market.
Role type
Senior Account Retention Specialist
Builds
Retention strategies and re-engagement campaigns for salon partners
Domain
Beauty industry / SaaS platform
Deliverable
client delivery
Required skills
Account Management, Retention, proactive outreach, negotiation, CRM proficiency, German (C1)
Preferred skills
Salesforce experience, English, additional languages
Responsibilities
Contacting partners at risk of leaving to prevent churn, presenting platform value propositions, conducting digital meetings to close deals, developing retention strategies
Seniority
Mid-Senior, hands-on IC