Customer Advisor - Private Medical Insurance
Hybrid
Core
Support customers with health insurance claims and treatment enquiries, resolve concerns, and make decisions on coverage under their plan.
Role type
Customer Advisor (Health Claims Specialist)
Builds
Customer access to care and treatment pathways
Domain
Private Medical Insurance
Deliverable
client delivery
Required skills
Empathy, decision making, problem solving, attention to detail, interpreting information
Responsibilities
Support customers with health insurance claims and treatment enquiries, Resolve customer concerns and questions with empathy and professionalism, Make decisions on whether treatment is covered under the policy, Help customers access the right specialists, hospitals and treatment pathways, Work closely with colleagues and healthcare providers to deliver the best outcomes