Senior Specialist, Technical Account Manager
Core
Manage technical relationships for a portfolio of strategic enterprise merchants, ensuring optimal payment performance and technical health to support commercial growth.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Payment performance improvements, technical integrations, and product adoption for large-scale merchants
Domain
Fintech / Payments
Required skills
Technical account management, API knowledge, data querying (Datadog, BigQuery), root-cause analysis, stakeholder management, technical consultancy, product adoption strategy
Preferred skills
Payments industry experience, SaaS experience
Technologies
Datadog, BigQuery, AI tools
Responsibilities
Monitor acceptance rates and decline patterns to fix merchant approval issues; resolve integration errors and configuration problems; lead rollout of new products and technical migrations; collaborate with internal teams to translate merchant requirements into action items; conduct technical training and workshops for merchants.
Seniority
Senior, hands-on IC
