Account Director
Core
Own end-to-end customer relationships, contract governance, and in-contract delivery for procurement solutions, transactional processing, and engineering stores.
Role type
Senior Account Director (Field-based)
Builds
Procurement services, transactional processing, and engineering stores solutions
Domain
Industrial supply chain and procurement (MRO)
Deliverable
client delivery
Required skills
People leadership, customer leadership, commercial acumen, supply chain and procurement expertise, P2P/transactional knowledge, data and financial literacy, continuous improvement, risk and compliance
Preferred skills
Sales mindset, executive relationship building, cross-sell/upsell execution
Technologies
Digital platforms for inventory optimization, dashboards for reporting
Responsibilities
Manage stakeholder mapping, QBR/MBR cadence, and contract compliance; orchestrate daily service to meet SLA/KPI targets; execute account plans for revenue growth; forecast revenue and track gross margin; publish service and financial dashboards
Seniority
Senior, hands-on IC with team leadership