Customer Success Manager
Core
Develop strategic account plans to drive client adoption, retention, and growth for Fitch Solutions' financial market intelligence products.
Role type
Senior Customer Success Manager (Financial Services)
Builds
Financial market intelligence data, credit risk analytics, and ESG insights
Domain
Financial Services / Market Intelligence
Required skills
Strategic account planning, client relationship management, product expertise, cross-functional collaboration, reporting and insights, onboarding management, retention strategies, upsell identification, travel management
Preferred skills
Financial services domain knowledge, SaaS experience, additional European language proficiency
Technologies
Fitch Solutions product suite
Responsibilities
Develop and execute strategic account plans, build trusted client relationships, meet KPIs for adoption and retention, provide regular reporting on account health, collaborate with sales and product teams, support onboarding of new clients, identify upsell opportunities, conduct quarterly business reviews (QBRs), travel across EMEA for in-person meetings
Seniority
Mid-Senior, hands-on IC