Customer Support Specialist - EDI & Integration Platform
Core
Provide 1st and 2nd level technical support and lead onboarding for B2B customers using a cloud platform, focusing on diagnosing incidents and configuring integrations.
Role type
Customer Support Specialist (B2B Integration & EDI)
Builds
Cloud platform support and customer onboarding workflows
Domain
B2B Integration, EDI, Cloud Platforms
Required skills
B2B integrations, EDI, cloud platforms, integration protocols (APIs, SFTP, AS2/AS4), technical troubleshooting, problem-solving
Preferred skills
Customer-facing support, implementation experience, EDI standards (X12, EDIFACT), ticketing systems, SaaS
Technologies
Cloud EDI, APIs, SFTP, AS2, AS4
Responsibilities
Provide 1st and 2nd level technical support for B2B customers; Diagnose, troubleshoot, and resolve technical incidents in a cloud environment; Lead technical onboarding for new customers; Configure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4
Seniority
Individual Contributor, foundational member
