Technical Customer Success Engineer
Core
Act as a technical bridge between Engineering, Go-To-Market, and external vendors to deploy and maintain punchout integrations for a procurement platform.
Role type
Technical Integration Specialist (IC)
Builds
Punchout integrations and purchasing flows for mid-market organizations
Domain
SaaS procurement / e-procurement
Required skills
Python, REST/HTTP protocols, cXML, JSON, technical troubleshooting, stakeholder management
Preferred skills
API concepts, web technologies
Technologies
Python, cXML, REST, HTTP
Responsibilities
Coordinate with external vendors to obtain credentials and configure integration settings; Test connections to ensure data integrity; Triage and prioritize integration requests from Customer Success and Sales; Diagnose and resolve complex configuration issues; Collaborate with Engineering to suggest architectural improvements; Create and maintain technical documentation for punchout workflows.
Seniority
Mid-level, hands-on IC
