Client Service Associate (m/w/d)
Core
Tier 1 Account Service support for a digital investment and banking platform, handling complex tasks like payments, address changes, and account openings via phone and email.
Role type
Tier 1 Client Service Associate (Account Service)
Builds
Scalable Capital's digital investment and banking platform (Scalable Broker, Scalable Wealth, European Investor Exchange)
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
customer contact experience, problem-solving, cross-functional communication, proactive service improvement, self-learning
Preferred skills
none stated
Technologies
none stated
Responsibilities
Answer customer inquiries about the app, deposit management, and payments via phone and email; independently resolve customer requests; escalate to Tier 2 support when needed; identify and support service improvements.
Seniority
Entry-level / Quereinsteiger (career switcher welcome)