Technical / Customer support engineer
Core
Ensure stable and uninterrupted operation of GovTech services and the Liquio AI-driven low-code platform for government clients.
Role type
Technical Customer Support Engineer
Builds
Digital government services and the Liquio low-code platform
Domain
GovTech / Public Sector Digitalization
Deliverable
client delivery
Required skills
ELK Stack (Elasticsearch, Kibana), Windows OS, Jira, Confluence, JSON, API, CRM, Knowledge Base creation
Preferred skills
Database structure, SQL
Responsibilities
Process incoming support tickets via email/messenger/Service Desk, analyze logs to reproduce errors, communicate with integrated services and development teams, generate weekly/monthly reporting for clients, consult clients on system functionality
Seniority
Mid-level, hands-on IC
