Vice President - Business Operations
Core
Guide operational strategy for payment technology initiatives in Commercial & Investment Bank, ensuring alignment with firm objectives and customer outcomes.
Role type
Senior IC Vice President - Business Operations
Builds
Operational strategy, business cases, and execution plans for payment technology initiatives
Domain
Financial Services / Payments / Global Banking Technology
Required skills
Operations management, strategic alignment, executive reporting, stakeholder engagement, risk identification, data quality control, dashboard/KPI development, communication drafting, content management, presentation design, process improvement, automation
Preferred skills
Commercial and Investment Bank (CIB) knowledge, status quo challenging, team culture development, JIRA/JIRA Align/Figma/Lucid Boards proficiency, multi-function operations experience
Responsibilities
Maintain inventory of operational opportunities with prioritization criteria, establish working groups, communicate status updates to senior leadership, identify and escalate risks with mitigation plans, prioritize customer outcomes and operational risk management, develop robust business cases, build standardized dashboards and KPI packs, draft operational communications, update learning content, prepare executive presentations, recommend and support process improvements and automation
Seniority
Executive, strategic leadership & mentorship