Operational Resilience & Business Continuity Manager
Core
Lead the development, implementation, and continuous improvement of Paymentology's global Business Continuity, Operational Resilience, and Crisis Management programme to ensure critical services remain resilient.
Role type
Senior Operational Resilience & Business Continuity Manager
Builds
Global resilience governance frameworks, business impact assessments, testing programmes, and crisis management arrangements
Domain
Financial services / Payments / Regulatory Compliance
Required skills
Business Impact Assessment (BIA), dependency mapping, resilience testing coordination, crisis management, regulatory alignment (FCA/DORA/ISO 22301), stakeholder influence, risk prioritization, programme management
Preferred skills
GRC platform experience (Drata/Vanta), BCI membership, technical disaster recovery understanding
Technologies
Drata, Vanta, ISO 22301, FCA Operational Resilience, DORA
Responsibilities
Develop and maintain global resilience frameworks and governance policies; Lead Business Impact Assessments and map critical service dependencies; Coordinate resilience testing programmes including tabletop exercises and simulations; Manage crisis response arrangements and escalation procedures; Support regulatory audits and client due diligence; Monitor resilience KPIs and KRIs for senior leadership
Seniority
Senior, hands-on IC