KFZ-Serviceberater:in (m/w/d)
Core
Central interface between customers and the workshop, ensuring smooth vehicle repair and maintenance processes.
Role type
Automotive service advisor
Builds
Customer service experience and operational efficiency for vehicle repairs and maintenance
Domain
Automotive industry + customer service
Deliverable
client delivery
Required skills
Customer consultation, process organization, parts ordering, billing and invoicing, IT system usage, sales orientation
Preferred skills
Automotive mechanic training, multi-year experience in automotive mechanics or service advisory
Technologies
Internal IT systems
Responsibilities
First point of contact for vehicle intake for repair and maintenance, consulting customers to ensure a positive service experience, acting as the interface between customers and the workshop, preparing orders and ordering necessary parts, maintaining internal process documentation, finalizing billing and explaining invoices at vehicle handover
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/2483553-kfz-serviceberaterin-mwd-at-denzel-gruppe)
