Customer Service Delivery Advocate
Core
Face of the company for customers picking up or selling vehicles, resolving issues, and ensuring satisfaction at every touchpoint.
Role type
Customer Service Delivery Specialist (automotive retail)
Builds
Seamless, hassle-free car-buying experience for customers
Domain
Automotive retail / Used car sales
Deliverable
client delivery
Required skills
exceptional customer service, vehicle inspection, paperwork completion, note-taking, team collaboration
Preferred skills
automotive industry experience, warranty product knowledge
Technologies
customer tracking system
Responsibilities
Address customer needs and resolve issues, inspect vehicles to identify potential issues, complete customer paperwork accurately, take thorough notes in the tracking system, assist team members with various tasks
Seniority
Entry-level, hands-on IC
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