Agente de Soporte Técnico – Atención al Cliente y Backoffice 40h ( Presencial)
Core
Level 1 Technical Support Agent handling merchant inquiries, operational tasks, and backoffice activities to ensure efficient service continuity.
Role type
Level 1 Technical Support Agent
Builds
Merchant service continuity and operational processes
Domain
Retail technology / Customer support
Deliverable
client delivery
Required skills
Salesforce, CRM systems, ticketing tools, Microsoft Office (Outlook, Word, Excel), oral and written communication, empathy, multitasking, basic technical troubleshooting
Preferred skills
English or Catalan language proficiency, experience with Redsys or Dynamics
Technologies
Salesforce, Redsys, Dynamics, Outlook, Word, Excel
Responsibilities
Answer incoming calls and manage emails per service protocols, register interactions in CRM, document steps for tasks or incidents, validate new accounts and run tests, escalate justified issues to Level 2
Seniority
Entry-level, hands-on IC