Product Specialist, Officer
Core
Diagnose software issues, provide technical assistance and training to clients, and implement process improvements in a financial technology production support environment.
Role type
Senior IC technical support specialist (financial technology)
Builds
Resolution of customer-reported issues and optimized support processes
Domain
Financial technology / Application production support
Required skills
SQL, structured programming languages, system administration, Unix/Linux, FIX/SWIFT protocols, root-cause analysis, process analysis
Preferred skills
Salesforce, cloud computing, virtualization, Kafka, Charles River application, trading support, middle/back-office operations, fund accounting, Oracle/SQL database loads
Technologies
Oracle, Microsoft SQL Server, Salesforce, Kafka, Unix/Linux, FIX, SWIFT
Responsibilities
Respond to technical assistance requests via phone and email; diagnose software issues and recommend solutions; provide follow-up calls and training; identify and test workarounds for bugs; implement process efficiencies via scripting; coordinate with Engineering and Product Management; maintain detailed logs and resolution reports; administer help desk software.
Seniority
Mid-level to Senior, hands-on IC