Support Engineer
Core
Provide L1/L2 production support for collateral management systems (COLLINE) and connected infrastructure in financial services.
Role type
Senior Support Engineer (Financial Services)
Builds
Production support for COLLINE application, batch processing, and automation scripts
Domain
Financial Services / Collateral Management
Required skills
Collateral management systems (COLLINE), Unix, shell scripting, SQL, Linux, Windows, Tidal, SWIFT, ETL, change management, disaster recovery
Preferred skills
Global One, FIS Phase 3 applications
Technologies
ETL, Linux, SQL, Swift, Unix, Windows, AI, AWS, Cloud
Responsibilities
Provide L1/L2 production support coverage and respond to user inquiries, Resolve production incidents and conduct root cause analysis, Develop, test, and deploy Unix and shell scripts for automation, Monitor batch processing jobs using Tidal, Coordinate disaster recovery exercises
Seniority
Senior, hands-on IC
