Kundenbetreuer (m/w/d) im technical Support
Core
First point of contact for customers regarding complex technical inquiries about hosting products via ticket, live chat, and phone.
Role type
Technical Support Specialist (Linux/Hosting)
Builds
Resolves customer issues and provides optimization tips for customer websites.
Domain
Web Hosting / IT Support
Deliverable
client delivery
Required skills
Linux command line, Apache, Nginx, Mail logs analysis, Hosting experience, Technical customer support (phone/chat/email), Communication skills
Preferred skills
Training as Fachinformatiker for System Integration, English technical documentation reading
Technologies
Linux, Apache, Nginx, PHP, Databases
Responsibilities
Answer complex technical customer inquiries via ticket, live chat, and phone; Analyze log files to identify causes of disruptions; Provide optimization tips for customer websites; Collaborate with system administration on global optimizations
