Call Center Manager (Support)
Core
Handle inbound calls from players to provide support, explain game rules and bonuses, and resolve issues on the first contact.
Role type
Customer support operator (iGaming)
Builds
Omni-channel support platform for iGaming players
Domain
iGaming / Online gaming
Deliverable
client delivery
Required skills
inbound call handling, calm under pressure, clear verbal communication in Ukrainian, empathy, stress resistance, attention to detail, PC proficiency
Preferred skills
ability to work with emotional clients, quick learning
Responsibilities
Answer inbound calls from players, guide users on the website, explain bonus conditions and game rules, resolve issues on the first contact, maintain quality consultation scores, collaborate with other teams for complex situations
Seniority
Entry-level to Junior