VIP Support Manager(chats)
Core
Managing VIP players via chat to provide premium service, resolve inquiries, and ensure high-quality support for exclusive customers.
Role type
Senior VIP Support Manager (Chat)
Builds
Premium customer experience and resolved inquiries for VIP players
Domain
iGaming / Online Casino
Deliverable
client delivery
Required skills
Empathy, Emotional Intelligence, Written Ukrainian, Chat Support, Multi-tasking, Conflict Resolution, Cross-functional Collaboration
Preferred skills
iGaming experience, VIP customer experience, Game product knowledge, High typing speed
Responsibilities
Act as the primary personal contact for VIP players, guide users on site functionality and VIP privileges, resolve account and game rule inquiries, ensure fast first-contact resolution, maintain high quality standards affecting monthly bonuses, and collaborate with technical and finance teams for complex issues.