VIP Support Manager(calls)
Core
Manage VIP players via phone calls, providing premium service, resolving account and game-related issues, and ensuring high-quality consultations.
Role type
Senior IC VIP Support Manager (voice)
Builds
Premium support experience for exclusive iGaming players
Domain
iGaming / Online Casino
Deliverable
client delivery
Required skills
Empathy, emotional intelligence, calm under pressure, multi-tasking, quick learning, clear communication
Preferred skills
VIP customer experience, iGaming/online casino industry knowledge, voice line experience, understanding of game mechanics
Responsibilities
Serve as the primary personal contact for VIP players, guide them on site functionality and bonuses, resolve account and game rule queries, maintain high quality consultation standards, collaborate with technical and finance teams for complex issues, de-escalate emotional situations with VIP clients