Customer Care Manager
Core
Support Manager for a contractor team, handling customer support via chat, email, and messengers for English-speaking clients.
Role type
Support Manager (IC)
Builds
Customer support interactions and relationship management
Domain
IT / Customer Support
Deliverable
client delivery
Required skills
attention to detail, responsibility, punctuality, individual approach, English (B1-B2), CRM/Helpdesk/Livechat experience, customer retention, objection handling, chat/email management
Preferred skills
experience with CRM Helpdesk/Livechat, customer retention, handling objections, chat and email management
Responsibilities
Communicate with English-speaking clients via chat, email, and messengers; develop and maintain long-term client relationships; resolve incoming requests and complaints; assist clients with their issues
