Agente Atención al Cliente 30 h/s
Core
Provide technical support and incident management for physical terminals via phone, WhatsApp, and email.
Role type
Customer support agent (technical)
Builds
Efficient service for physical terminal operations
Domain
Telecommunications / Hardware support
Deliverable
client delivery
Required skills
Multichannel communication, incident management, office software, system management tools, oral and written communication, quality orientation, dynamic environment adaptability
Preferred skills
Basic hardware knowledge, 24x7 service experience, ticketing or CRM systems, technical device support experience, proactive attitude, learning agility
Responsibilities
Handle incidents, queries, and faults for physical terminals; Manage requests via phone, WhatsApp, and email; Register all management and incidents in internal apps; Perform backoffice tasks related to physical terminal support; Meet quality standards and operational KPIs; Escalate incidents as needed; Collaborate with other teams for resolution
Seniority
Entry to Mid-level, hands-on IC