ServiceNow Platform Engineer for CMDB

## Responsibilities - Design, engineer, configure, and support CMDB functionality within an increasingly complex ServiceNow platform landscape. - Build CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps. - Support the implementation, optimization, and adoption of advanced ServiceNow capabilities, including Now Assist and AI-driven features. - Ensure CMDB-related services remain stable, secure, resilient, and scalable as adoption and dependency continue to grow. - Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained. - Accelerate delivery by reducing cycle time for enhancements, fixes, upgrades, and client requests impacting CMDB-dependent workflows. - Identify and reduce technical debt to improve maintainability, reliability, and future extensibility of the platform. - Support ongoing operational excellence for CMDB-related services. - Partner closely with CMDB governance, operations, platform, and client teams to translate requirements into durable, enterprise-grade technical implementations. - Act as a trusted engineering advisor for CMDB-related design decisions, trade-offs, and roadmap planning. - Enable safe and scalable adoption of new ServiceNow capabilities across the organization. ## Requirements - Minimum of five years related work experience. - Three years of service assets and configuration management experience. - Undergraduate degree in a related field or the equivalent combination of training and experience. - Graduate degree preferred. - Deep, hands-on experience engineering solutions on the ServiceNow platform, with strong CMDB expertise. - Proven ability to design and support scalable, enterprise-grade platform solutions. - Experience supporting ServiceNow implementations, upgrades, and new feature adoption. - Strong collaboration skills and ability to partner effectively with governance, product, and operational teams. - Comfort working in environments with high platform demand and competing priorities. ## Nice to Have - Experience with AI-driven features, automation, integrations, or performance optimization within ServiceNow. - Background supporting CMDB-related initiatives such as discovery, data quality, and platform scalability. ## Benefits - Accelerates delivery of ServiceNow and CMDB capabilities. - Eliminates platform bottlenecks and reduces accumulated technical debt. - Improves platform reliability, scalability, and overall client experience. - Enables secure and scalable adoption of AI-powered ServiceNow features.