2nd-Level Supporter IT (m/w/d)
Core
2nd-Level IT support for IT infrastructure and cloud systems of SMEs and large enterprises, handling incidents and implementing technical solutions.
Role type
2nd-Level IT Support Engineer
Builds
IT infrastructure stability and cloud system reliability for customers
Domain
IT Services / Managed Services
Required skills
Windows Server/Client, Network, Security, Firewall, Backup, Application Deployment, Office 365, Ticket Documentation, Incident Management
Preferred skills
German (fluent), English (good), System Integration training, Customer communication
Technologies
Windows Server, Office 365, Cloud platforms
Responsibilities
Handle 2nd-level support tickets via phone and screen, implement technical solutions on customer systems, document changes and solution steps in tickets, monitor systems and perform regular updates
Seniority
Mid-level, hands-on IC