Mitarbeiter im IT-Support (m/w/d) - 2nd Level
Core
2nd and 3rd level IT support specialist handling tickets, remote troubleshooting, and knowledge management for clients.
Role type
mid-level IC IT support engineer (2nd/3rd level)
Builds
IT services and knowledge base articles for clients
Domain
IT services / Helpdesk / Knowledge Management
Deliverable
client delivery
Required skills
ticketing systems, remote troubleshooting, knowledge base creation, user management, SAP environment, Microsoft environment (Windows, Office, Active Directory), PC and mobile device setup
Preferred skills
process optimization, technical communication, adaptability
Technologies
SAP, Microsoft Windows, Office, Active Directory, ticketing systems