Support Specialist 1 Line
Core
Provide Level 1 technical support to users via Service Desk, including remote assistance, hardware troubleshooting, and software installation.
Role type
Support Specialist 1 Line (IT Help Desk)
Builds
IT support services for internal users
Domain
Aviation / IT Support
Deliverable
client delivery
Required skills
Windows/macOS OS support, Microsoft 365, Active Directory/Entra ID basics, remote support tools (AnyDesk/TeamViewer), Service Desk systems (Jira)
Preferred skills
Jira Service Management experience, remote support tools experience
Technologies
Windows, macOS, Microsoft 365, Active Directory, Microsoft Entra ID, Jira, AnyDesk, TeamViewer