System Engineer (m/w/d) Support Operations
Core
First and second-level support for customer IT environments, handling incidents, tickets, and technical diagnostics across server, storage, network, and identity systems. (via careerplan.io/jobs/1220355-system-engineer-mwd-support-operations-at-kramer-crew-gmbh-co-kg)
Role type
System Support Engineer (2nd-level)
Builds
Stable IT operations and resolved incidents for enterprise customers
Domain
IT Infrastructure & Operations
Required skills
ITSM tools, incident management, server/virtualization/cluster support, storage/SAN administration, network/firewall troubleshooting, identity & messaging systems, user account management, AD/Azure AD administration, technical documentation, shift work coordination
Preferred skills
English language skills, proactive process improvement, knowledge base creation
Technologies
Server, Virtualization, Cluster, Storage, SAN, Network, Firewall, Identity, Messaging, AD, Azure AD
Responsibilities
Triage and resolve 1st and 2nd-level support tickets via email, phone, and ticketing systems; Perform end-to-end incident management including escalation and documentation; Coordinate scheduled downtimes and routine maintenance tasks; Manage user accounts, permissions, and directory services; Maintain technical documentation and knowledge base articles; Ensure SLA compliance and customer communication during incidents
Seniority
Mid-level, hands-on IC
