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Core
Deliver high-quality non-voice customer support via live chat and email for an e-commerce client.
Role type
Customer Support Agent (E-commerce)
Builds
Customer service interactions and order resolution for e-commerce clients
Domain
E-commerce / Customer Support
Required skills
Customer support experience, Re:amaze proficiency, Shopify proficiency, written English communication, multitasking, critical thinking, attention to detail
Preferred skills
Problem-solving, adaptability to campaign updates, independent work capability
Technologies
Re:amaze, Shopify
Responsibilities
Provide fast, accurate, and empathetic customer service across email and chat channels; Process e-commerce customer requests, order tracking, and account inquiries; Adapt quickly to continuous campaign updates and evolving support workflows; Identify, troubleshoot, and resolve customer issues with a proactive approach; Collaborate with team members to ensure consistent service quality