Workplace Experience 24/7 Agent
Core
Providing high-touch customer service and operational support to visitors, guests, and internal clients via telephone, email, chat, and in-person reception duties.
Role type
Workplace Experience Agent (Reception & Front Desk)
Builds
Seamless visitor experiences and operational support for a global law firm
Domain
Legal Services / Professional Services
Deliverable
client delivery
Required skills
Customer service, telephone communication, email/chat support, reception duties, conference room setup, visitor management, cross-departmental collaboration, confidentiality handling
Preferred skills
Administrative experience, familiarity with professional services organizations, hospitality or call center background
Responsibilities
Answering calls, emails, and chats; managing reception desk; setting up conference rooms; supporting visitors; collaborating with WE staff; maintaining confidential information
Seniority
Individual Contributor, 3-5 years experience