Pre-Launch Specialist I
Core
Manage the complete lifecycle of merchant onboarding from contract to installation, including menu programming, training, and problem-solving for Shift4's SkyTab POS merchants.
Role type
Pre-Launch Specialist I (Merchant Onboarding & Implementation)
Builds
Merchant onboarding workflows, POS configurations, and online ordering integrations
Domain
Payments technology / Point of Sale (POS) systems
Deliverable
product features
Required skills
Hardware platform configuration, data gathering, installation scheduling, menu programming, marketplace integration setup, merchant training, issue de-escalation, documentation
Preferred skills
Monday.com proficiency, Excel/Google Suite mastery, bilingual English/Spanish
Technologies
Shift4 SkyTab, Excel, Microsoft Suite, Google Suite, Monday.com
Responsibilities
Build rapport with merchants to understand POS needs and reporting requirements; independently manage onboarding lifecycle including data gathering and configuration; program merchant menus and configure online ordering; train merchants on product usage; research and apply problem-solving skills to assess feasibility of requests; document interactions and configurations accurately.
Seniority
Individual Contributor, Entry to Mid-level
