VIP Account Manager
Core
Manage a portfolio of approximately 200 VIP clients to achieve retention and revenue targets through personalized support and premium service.
Role type
Senior IC VIP Account Manager
Builds
Client retention and revenue growth for top-tier segments
Domain
Customer Success / VIP Client Management
Deliverable
client delivery
Required skills
Portfolio management, churn risk identification, financial target achievement, premium service delivery, bonus offer selection, CRM usage, client analytics, complex situation handling, workflow discipline
Preferred skills
Client lifecycle expertise, call center experience, advanced CRM and analytics tool proficiency
Responsibilities
Monitor daily client activity and identify churn risks, proactively communicate via phone and messaging to resolve sensitive cases, select and apply personalized bonus offers, document all client interactions in the admin panel