Senior Business Travel Consultant - Deutschsprachig
Core
Providing high-touch, personalized travel consulting and support for C-level executives and VIP customers, managing complex itineraries and handling travel disruptions.
Role type
Senior Business Travel Consultant (Executive/VIP)
Builds
Seamless travel experiences for high-value clients
Domain
Travel & Hospitality (Executive Travel)
Deliverable
client delivery
Required skills
High-touch premium customer service, GDS systems (Amadeus, Sabre, Galileo), complex itinerary management, crisis management, multi-channel communication, KPI management (CSAT, Handle Time, SLA)
Preferred skills
Experience with C-level or High-Net-Worth clients, out-of-hours/on-call support
Responsibilities
End-to-end management of executive and VIP business travel, providing expert recommendations based on preferences and duty of care, resolving travel disruptions and emergencies, delivering premium service while meeting productivity targets, building long-term client relationships
Seniority
Senior, hands-on IC