Referral Coordinator, Communications Center
Core
First point of contact for patients and physicians to coordinate services, schedule appointments, and navigate inquiries across the healthcare system.
Role type
Customer service coordinator (telemedicine/healthcare access)
Builds
Patient appointment schedules, portal access, and seamless care coordination
Domain
Healthcare / Telecommunications
Deliverable
dashboards & analysis
Required skills
Customer service, EMR utilization, Portal management, Multitasking, Computer proficiency, Insurance terminology
Preferred skills
Medical terminology, Hospital environment knowledge, Associate's degree, 2 years customer service experience
Responsibilities
Provide courteous and prompt service to patients, providers, and payers; Schedule appointments and register patients; Manage patient portal accounts and resolve user issues; Act as liaison for community provider offices; Navigate patient inquiries to achieve first-call resolution.