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Core
Provide operational support to childcare center directors and substitute teachers via phone and chat, handling onboarding, compliance, and shift logistics.
Role type
Customer Support Associate
Builds
Operational stability for a childcare and substitute teacher platform
Domain
Childcare & Education Technology
Deliverable
client delivery
Required skills
Written and spoken English, customer support, operations, compliance, document review, problem-solving, multitasking, phone support, chat support, rideshare coordination
Responsibilities
Provide timely assistance to childcare center directors via phone and chat; Respond to substitute teachers regarding shifts, schedules, payments, and platform issues; Guide new substitute teachers through platform and compliance onboarding; Review substitute application documents for accuracy and compliance; Coordinate rideshare transportation for substitute teachers; Escalate complex operational or platform issues
Seniority
Individual Contributor