Service Manager
Core
Lead service operations and develop a skilled technical team for an expanding heavy equipment business.
Role type
Senior Service Manager (Heavy Equipment)
Builds
Service delivery, spare parts, and warranty resolution for heavy capital equipment
Domain
Heavy Equipment / Industrial Machinery
Required skills
Mechanical/hydraulic/electrical systems knowledge, team leadership, budget management, process improvement, commercial acumen, technical troubleshooting
Preferred skills
Engineering degree, experience in aftermarket support, stakeholder management
Technologies
None stated
Responsibilities
Manage service and warranty issues, develop process controls to improve efficiency, oversee branch operations, manage resources and budgets, lead and develop technician teams, review service proposals and quotations, maintain service reporting and forecasting, participate in repairs and commissioning, represent the business with customers and suppliers
Seniority
Senior, hands-on leadership