Analista de Customer Onboarding Júnior - Espanhol
Core
Junior analyst ensuring smooth onboarding and implementation for corporate B2B clients across Latin America, acting as the primary point of contact and coordinating project milestones.
Role type
Junior Customer Onboarding Analyst
Builds
Customer onboarding journeys and software implementation projects for LATAM corporate clients
Domain
Technology / SaaS / Customer Success
Deliverable
product features
Required skills
Customer relationship management, project coordination, meeting facilitation, KPI monitoring, distributor integration oversight, training delivery, risk identification, cross-functional collaboration
Preferred skills
SaaS environment experience, international client exposure, system integration knowledge (APIs, Webservices, SFTP, EDI), supply chain/retail/manufacturing industry familiarity, data analysis, AI tools proficiency
Technologies
Microsoft Excel, PowerPoint, APIs, Webservices, SFTP, EDI, AI tools
Responsibilities
Act as primary point of contact for LATAM clients; Lead follow-up and project status meetings; Manage project timelines and action plans; Monitor operational KPIs; Oversee distributor integrations; Coordinate communication between clients and internal teams; Prepare meeting minutes and progress reports; Support clients in adopting software solutions; Deliver training sessions; Identify risks and recommend corrective actions; Collaborate with Customer Success, Product, and Technical teams
