IT-Support-Springer (m/w/d) – FFM, Eschborn, Karben
On-site
Core
Onsite IT support specialist covering 1st/2nd-level support, patch management, and ad-hoc production support for media and banking clients.
Role type
Onsite IT Support Specialist (Springer)
Builds
IT support services for production, office, and service areas of clients
Domain
Media and Banking
Required skills
Windows, M365, Networking, End-device support, ITSM tools (Matrix42), ITIL V4, Patch management, Hardware replacement
Preferred skills
Media or banking industry experience, Weekend/shift work availability, High travel readiness within region
Responsibilities
Handle 1st and 2nd level support tickets, Manage patch and update deployments, Support live TV productions, Assist with hardware rollouts and replacements, Maintain knowledge base, Collaborate on escalations
Seniority
Mid-level, 3+ years experience
