Technology, Service Desk Associate
Core
First-line IT support specialist providing remote and in-person troubleshooting for hardware, software, and network issues for employees in a financial services firm.
Role type
Senior IC Desktop Support Specialist
Builds
Stable IT infrastructure and user productivity tools
Domain
Financial Services / IT Operations
Required skills
Windows 10/11 troubleshooting, Active Directory (OU level), Cisco phone/video conference support, ticketing systems (ServiceNow), patch management, software installation, hardware setup, malware protection, network troubleshooting (wired/wireless)
Preferred skills
Trading desk support experience, C-suite executive support, brokerage/fund experience, MS900 certification
Technologies
Windows 10, Windows 11, Microsoft Office 365, ServiceNow, System Center Configuration Manager, Cisco, Bloomberg, Thomson Reuters, Zoom, VPN, Active Directory
Responsibilities
Manage trouble calls via ticketing system, phone, remote, and desk side visits; Troubleshoot hardware, OS, and application issues; Install and upgrade software and configure systems; Provide first level network support; Troubleshoot Cisco Phone systems and video conference equipment
Seniority
Mid-Senior, hands-on IC