Customer Care Manager
Core
Support Manager for a client agency, handling customer support via chat, email, and messengers to maintain long-term client relationships and resolve inquiries.
Role type
Support Manager (Customer Care)
Builds
Customer support services for clients
Domain
IT/Software Support
Deliverable
client delivery
Required skills
Attention to detail, responsibility, punctuality, individual approach, English (B1-B2), CRM/Helpdesk/Livechat experience, customer retention, objection handling, chat/email management
Preferred skills
Experience with CRM Helpdesk/Livechat, customer retention, handling objections, chat and email management
Responsibilities
Communicate with English-speaking clients via chat, email, and messengers; Develop and maintain long-term client relationships; Resolve incoming inquiries and complaints; Assist clients with their issues