Sales Centre Agent
Core
Handling inbound calls and reservations for holiday stays at NRMA Parks & Resorts, converting guest enquiries into bookings.
Role type
Sales Centre Agent (Call Centre)
Builds
Holiday accommodation bookings for members and guests
Domain
Hospitality / Travel
Deliverable
product features
Required skills
Call centre experience, sales skills, customer service, KPI management, multi-system navigation, MS Office proficiency
Preferred skills
Newbook platform experience
Responsibilities
Respond to guest enquiries via phone and email, manage reservations, handle complaints and feedback, convert sales opportunities, work across telephony and reservations systems
Seniority
Entry-level / Part-time
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