Helpdesk Engineer
Core
Provide on-site and remote help desk support for trading, operations, and accounting systems, with a special focus on the trading desk.
Role type
Helpdesk Engineer (Windows Systems & Trading Support)
Builds
Support for trading applications (Charles River, Bloomberg, EMSX, FIX, REDI, ITG Triton) and SaaS platforms (O365, Active Directory).
Domain
Financial Services / Trading Systems / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows system administration, Active Directory, O365, SaaS platforms, Charles River, Bloomberg, EMSX, FIX, REDI, ITG Triton, Citrix, VDA, Linux/Unix, PowerShell, Python, mobile device support (iPhone, iPad, Android), Jira ticket management
Preferred skills
AI technologies (MS Co-Pilot, Chat GPT), advanced PowerShell, advanced Python
Responsibilities
Provide on-site support in New York and remote assistance to other locations, Administer Active Directory and O365, Support trading applications and systems, Manage and resolve tickets within the Jira Helpdesk queue, Provide off-hours/weekend support as needed, Collaborate with the IT team to ensure high-quality service for end users, Improve help desk efficiency and maintain high system performance standards
Seniority
Mid-level, hands-on IC