Helpdesk Engineer
Core
Provide essential help desk support across business units with a special focus on the trading desk and related systems.
Role type
Helpdesk Engineer (IT Support)
Builds
Support for trading, operations, and accounting systems
Domain
Financial Services / IT Support
Deliverable
dashboards & analysis
Required skills
Windows system administration, Active Directory, O365, SaaS platforms, trading applications support (Charles River, Bloomberg, EMSX, FIX, REDI, ITG Triton), Citrix, VDA, Linux/Unix, PowerShell, Python, mobile device support, Jira ticket management
Preferred skills
AI technologies (MS Co-Pilot, Chat GPT), market data platforms (Reuters)
Responsibilities
Provide on-site support in New York and remote assistance to other locations, Administer Active Directory and O365, Support trading applications and systems, Manage and resolve tickets within the Jira Helpdesk queue, Improve help desk efficiency and maintain high system performance standards, Provide off-hours/weekend support as needed, Collaborate with the IT team to ensure high-quality service for end users
Seniority
Mid-level (2-4 years experience)
