Sr. Customer Success Director - Pharmaceutical Brands
Core
Sr. Customer Success Director owning strategic relationships with major pharmaceutical brand clients, driving retention, satisfaction, and account growth.
Role type
Senior IC Customer Success Director (Pharmaceutical Brands)
Builds
Strategic account management, service delivery, and scalable customer success processes for pharmaceutical manufacturers
Domain
Pharmaceutical / HealthTech / SaaS
Deliverable
client delivery
Required skills
strategic account management, pharmaceutical industry knowledge, executive stakeholder management, upsell/cross-sell execution, service delivery oversight, voice-of-customer initiatives, process design, mentoring, data analytics translation
Preferred skills
MBA, HealthTech startup experience
Technologies
SaaS platforms, analytics tools
Responsibilities
Serve as primary strategic contact for top-tier pharmaceutical brand clients; build deep understanding of client objectives and challenges; conduct proactive client check-ins and feedback solicitation; lead regular account reviews with strategic recommendations; develop and optimize customer success strategies; partner with sales, product, and marketing teams; identify and close upsell/cross-sell opportunities; oversee service delivery and project timelines; provide client onboarding and training; monitor client health and performance metrics; create client reports translating complex data into insights; develop scalable playbooks and enablement tools; mentor other customer success professionals; lead voice-of-customer initiatives; design scalable cross-functional processes
Seniority
Senior, hands-on IC with mentorship responsibilities
