Customer Support/Success Manager - Digital Events
Core
Lead projects and events to deliver an awesome client experience, serving as the primary point of contact for dedicated clients to ensure overall customer success.
Role type
Customer Success Manager (Digital Events)
Builds
Client onboarding, project execution, and post-project debriefs for academic and scholarly communication clients
Domain
Academic research, scholarly communications, digital events
Deliverable
client delivery
Required skills
Event management, customer success, client onboarding, project scope definition, product feedback collection, data management (Excel/CSV), KPI tracking, communication (phone/video), organization and planning
Preferred skills
Understanding of academic research process, interest in scientific advancement
Technologies
Intercom, online knowledge base, Excel, CSV (via careerplan.io/jobs/238512-customer-supportsuccess-manager-digital-events-at-morressier)
Responsibilities
Lead projects & events ensuring client experience, serve as primary point of contact for dedicated clients, onboard new clients via video training calls, present and execute project scope, get product feedback and represent client needs, present new product developments, manage post-project client debriefs, deliver customer service via help desk and knowledge base
