Customer Care Manager
Core
Manage key customer accounts by driving service sales, ensuring parts availability, and maintaining long-term relationships for food processing equipment.
Role type
Senior Customer Care Manager (Key Accounts)
Builds
Aftersales programs, maintenance contracts, and spare parts supply chains for industrial food machinery.
Domain
Food & Beverage Technology / Industrial Equipment
Deliverable
client delivery
Required skills
Key account management, sales of services and spare parts, contract negotiation, customer performance analysis, supply chain coordination, KPI management, cross-functional collaboration
Preferred skills
Commercial experience in food or automotive industry, knowledge of PF product lines (fryers, ovens, freezers, breading lines, injectors, marinating machines), cross-functional team leadership
Technologies
None stated
Responsibilities
Build and strengthen long-term customer relationships through frequent visits; Drive financial targets via proactive sales of services, spare parts, and maintenance contracts; Analyze customer performance and needs to create tailored solutions; Monitor customer satisfaction and lead continuous improvement action plans; Coordinate parts and service availability including PO follow-ups and warranties; Analyze market and competitor data for strategic feedback; Ensure key KPI performance including customer satisfaction, OTD, backlog, and profitability
Seniority
Senior, hands-on IC