Sr. Application Support Engineer
Core
Senior Application Support Engineer responsible for researching and resolving complex application issues for U.S. banks and credit unions using the Alkami digital sales and service platform.
Role type
Senior IC Application Support Engineer
Builds
Customer support resolution and issue management for the Alkami unified banking platform
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
SQL query scripting, JIRA ticket management, complex problem solving, customer expectation management, technical application support, process adherence, cross-functional collaboration
Preferred skills
KB article drafting, new feature testing, team training
Technologies
MS SQL, JIRA, Google docs
Responsibilities
Triage and resolve customer issues, escalate SEV 1 incidents, manage assigned tickets to resolution, review and update site configuration in MS SQL databases, serve as primary point of contact for support incidents, suggest process improvements to reduce recurring issues
Seniority
Senior, hands-on IC
